Refund & Return Policy – Miravyn

 

At Miravyn, we are committed to ensuring your satisfaction with every purchase.

If you are not completely satisfied, please review our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.

 

1. Eligibility for Returns & Replacements

 

We accept returns for the following reasons:

 

Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 30 days of receiving your item.

Incorrect Items: If you received the wrong item, we'll make it right. Let us know within 30 days.

Lost Packages: For lost packages, contact us within 30 days after the estimated delivery date.

 

2. Refund Process

 

Approved Returns: Once your return is approved, we'll process a refund to your original payment method within 7–10 business days.

Supliful Credits: If applicable, we may issue Supliful credits for future purchases instead of a refund. Please contact us if you prefer a cash refund.

 

3. Non-Returnable Items

 

Certain products cannot be returned, including:

 

Customized or Personalized Products

Health and Beauty Items (unless defective)

Gift Cards

 

4. How to Return or Request a Refund

 

To initiate a return or refund:

 

Contact Us: Email us at daniel.lucea@miravyn.com with your order number and a brief description of the issue.

Provide Evidence: If the return is due to a defect or incorrect item, please include photos of the product.

Return Instructions: After receiving your request, we'll send you a return label (if applicable) and instructions.

Processing: Once we receive your item, we'll inspect it and issue a refund or replacement.

 

5. Shipping Costs for Returns

 

You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

 

6. Contact Us

 

For more details or inquiries, contact us:

 

Email: daniel.lucea@miravyn.com

Phone: +40 773 938 321

Business Hours: Monday – Friday, 9 AM to 6 PM